Terms and conditions

1) General

Our Site is operated by OREN s.r.o. ("We"). We are registered in the Czech Republic under company number 60279591 and have our registered office in Udlice 431 41, Drouzkovicka 324, Czech Republic. Our VAT number is CZ60279591. Access to and use of this website and the information, materials, products and services available through this website are subject to all applicable Czech laws and regulations and to these Terms of Use. By accessing this website, you agree to these Terms of Use which form a legally binding agreement. If you do not agree, please refrain from using this website.

2) Order and purchase contract

All orders placed through the e-shop www.oren.cz are obligatory for both parties, unless the agreement states otherwise. By placing the order, the buyer confirms that he is familiar with all terms and conditions, including the conditions of the claim and agrees with them.

The order is a draft of purchase contract. The purchase contract shall arise upon receipt of the goods ordered by the buyer.

The electronic order is completed after entering all required data and information.

Place of delivery is the delivery address specified by the buyer on the order form.

Title to the goods passes to the buyer immediately after paying the purchase price . The commercial invoice is handed over together with the goods.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order (the “Order Acknowledgment”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we have accepted your order (“Order Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.

The Contract will relate only to those products we have confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order until we have confirmed acceptance of your order for those other of such products within a separate Order Confirmation.

By filling in the e-shop registration form the buyer gives the seller consent to the collection and archiving of personal data and on the buyer 's purchases. If you choose, or you are provided with a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.  We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

3) Delivery Information

Postage and packing costs

Postage for orders below  200,- EUR is 15,- EUR . This postage will be shown on the order confirmation which will be e-mailed to your address later.
Charges include packaging and handling. 95% of orders are dispatched within 2 working days.

For any further questions please contact us at sales@oren.czor call +420 416 811 168, mobile: +420 722 058 479.

4) Returns

Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days with the despatch note, having taken reasonable care of it, with packaging and all components, and we will refund you the price you paid for that product.

Faulty Damaged Products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us within 30 days of receipt.

For help with items later than 30 days after your initial purchase please email us or phone for more information.

Returning Products

Please contact us by e-mail at  sales@oren.cz or call +420 416 811 168, mobile: +420 722 058 479 to inform us of your wish to return products. Please ensure you quote your order number.

You will be responsible for the returned products until they reach us.

5) Return policy

If you have received the parcel damaged or defective upon arrival, please do not accept it. Ask the transport agent to write a protocol about this damage and contact us immediately. By signing the delivery note you confirm that the shipment was in order and the complaint of the damaged parcel would not be accepted. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.

The warranty period for the purchased goods by a private person is 24 months, for a leagal subject 12 months.

The warranty period runs from the date of invoice. The warranty covers only manufacturing defects and  does not apply to defects caused by normal wear. Returned product will be sent for review. We will inform you as soon as we have the result.
Complaints must be sent to our address (e-mail or correspondent) listed on the contact page. Please do not forget to attach a copy of the commercial invoice and return protocol . Ship the return using the carrier of your choice. We recommend requesting a tracking code and shipping receipt. We are not responsible for packages lost in transit.

OREN does not cover return shipping costs. We do, however, offer free economy shipping on a justified complaints.
The buyer has the right withdraw  the contract within 14 days of receipt of goods without any reasons.

Money back guarantee applies to goods intact in their original packaging , so that could be offered to other interested parties. Upon receipt of the returned goods , the money for the goods (excluding postage) will refunded. We will contact the customer and agree all the details.

6) Using your personal data

We may need to collect personal data through this website for the purpose of providing the information and goods you request and for marketing, sales and business and product development. The use of your personal data is based on your consent. By providing information to OREN via this website, you agree to your personal data being used as specified in this Policy.

Personal data, including names, addresses and telephone numbers which you may provide to OREN, will be processed manually and by computer. OREN aims to process personal data as efficiently and securely as practicable. In addition, OREN seeks to constantly improve the company’s websites to provide a better quality and broader scope of services.
OREN is committed to protecting your privacy and personal data. OREN processes your personal data in accordance with the applicable Czech personal data legislation and this Privacy Policy. Your personal data are not transferred outside OREN s.r.o.

7) Final clauses

These business terms are valid in OREN´s e-shop by sending the order.

Jurisdiction and applicable law

a) The Czech courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to Our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
b) These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the Czech Republic.

Licence and Site Access

OREN grants you a limited licence to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of OREN. This licence does not include any right to resell or make commercial use of this website or its contents; any right to make a collection of any product listings, descriptions or prices; any right to make derivative use of this site or its contents; any right to download or copy account information for the benefit of another merchant; or any right to use data mining, robots or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sole, resold, visited or otherwise exploited for any commercial purpose without express written consent of OREN.

If you have any questions, you may contact us by writing to OREN.

Why choose us for your drilling tools?

  1. 1Wide range of drilling tools
  2. 2Most items in stock.
  3. 3Short delivery times.
  4. 4Physical store with drilling tools.
  5. 5Support and advice when selecting drilling tools.
Naše společnost se stala členem Asociace pro elektronickou komerci (APEK)
+420 474 667 092

OREN s.r.o.
Droužkovická 324, 431 41 Údlice
Czech Republic

Opening hours
of stores:

MO - FR: 7:30 - 15:30